Terms & Conditions

Please read these terms and conditions as they relate to your use of the Wick Farm Meats website - www.wickfarmmeats.co.uk - and the placing of orders by you. You should only continue to access the website and/or place orders if you accept these terms and conditions.

Who are we?

Our business, Wick Farm Wholesale Meats Limited, is an Essex based family-run retail and wholesale butchery company established by Richard Lennox.

We are a private family-run business raising Lambs and Cattle on our farm, we support local traders in our shop and we have a loyal local and regional following. We supply meat both directly to the public and also on a wholesale basis to restaurants, pubs, schools, and takeaways.

How can you contact us?

We welcome your comments and feedback by email, letter or phone. Or if you are local then please feel free to drop in to our shop at Wick Farm.

Our normal opening hours and office hours are:

8am - 5pm Monday to Friday

8am - 1pm Saturday

Closed on Sundays

Bank holiday opening hours may vary. Please contact us for more information.

An answer phone and a FAX line is available outside these hours:

Phone: 01206 738656
Fax:     01206 738144
Email: info@wickfarmmeats.co.uk

Address :
Wick Farm Meats
Church Road,
Layer-De-La-Haye,
CO2 0EW

Should you ever have a complaint we aim to review and acknowledge your complaint by email, phone or letter as soon as possible and no later than within 5 working days. See also our returns procedure below.

What can you buy?

All the produce listed on the Wick Farm Meats website is subject to availability. In practice we can usually supply everything on the site, however occasionally not all of the products listed will be available all the time. Some products are seasonal (for example, game birds / turkeys), some require further hanging time to ensure optimum quality, and some are just such hot sellers that we may have temporarily sold out. If we cannot fulfil an order, in part or in full, we will contact you to update you and possibly suggest a replacement.

Don’t forget there are real people behind this website! Please call us on 01206 738656, if you would like to discuss the products in detail directly with the butcher who is preparing your order. For example, you can contact us if you would like us to cut or package your product or carcass in a specific way.

Pricing, weight and variations

Where sold by weight, products are listed in kilograms. We have provided weights in pounds also, but for information only. All weights are approximate. For guidance, 2.2 lbs = 1 kilo; 1 lb = 454 grams.

Most of our produce is sold by weight. The average pack sizes and prices quoted on the website are intended as a guide only and marginal variations may apply. If your order is for a specific weight we take payment for that weight on order. As all meat is individually cut there will be small variations in weight above or below the weight you specified. As it is impractical to collect small additional payments or process small refunds we will guarantee that any weight variation never exceeds more or less than 10% from the weight ordered. As a result orders delivered within this 10% weight range will be deemed complete.

Very occasionally for certain produce lines the final cost of your order will not be known until after we have cut your meat and prepared your order to your specification. If that is the case we will confirm the total cost by phone or e-mail..

All prices are quoted in £pounds sterling and include VAT at the appropriate rate (0% or 20%). However, nearly all our produce is zero rated for VAT. Our VAT registration number is 912537927. Prices quoted on the website are subject to change and are indicative only. If we have mistakenly under priced a product we will not be liable to supply that product at the stated price: we will contact you to notify you of our mistake and amend your order for your confirmation.

We make every effort to provide true and accurate images of our products, but please note that these images are for illustration purposes only and do not necessarily represent the actual products ordered by you.

How do you order?

To order by telephone: 01206 738656
To order by email: info@wickfarmmeats.co.uk

To order online, simply select and add items to the basket with your required quantity and add any details/requirements in the comments box; when you have finished shopping and your basket is full click on the “Proceed to Checkout” button. You will then be taken through the checkout screen where you can review and confirm your order.

Before submitting your order we will ask you to read and agree to these terms and conditions and confirm your acceptance of them. You will receive by email an acknowledgement of receipt of your order with a unique order number which should be quoted in all communication with us.  We will then ensure that we can fulfil your order and either dispatch the meats to you or contact you to confirm our acceptance of your order for collection. The simple automatic acknowledgement of your order does not constitute a contract between you and us. A binding contract of sale of goods between you and us comes into effect upon confirmation of the order by us or at the latest at the time of dispatch of the meat.

If applicable you will be advised whether or not an appropriate substitute product is available; you have the right to reject any substitute. Acceptance or rejection of substitute products does not occur until we discuss the options by telephone or communicate and agree by email.

Orders will only be accepted if there has been no material error as to description or price. We reserve the right to refuse to process any order in our absolute discretion.

Customer registration

On your first order you need to complete your contact details and provide a password. This allows you on subsequent visits to simply type in your email address and password to save time on your next purchase. To register with us you need to be 18 years or over, and you warrant that the details provided by you on registration are true, accurate and complete in all respects.

How can you pay?

Payment can be made using all major credit or debit cards (Switch, Visa or MasterCard) Alternatively you can phone us with your card details or pay for your order by posting a cheque to the address above together with a print out of your order form. If you pay by cheque we reserve the right to wait for the cheque to clear before dispatching.

To ensure efficient handling of pre-Christmas orders at our busiest time we will take full payment upon receipt of your order to guarantee delivery prior to Christmas. Our last order day for guaranteeing pre-Christmas delivery is 2 weeks before Christmas Day. In the unlikely event of any problems occurring with your order where payment has already been received we will credit the amount to you without delay.

We regret that due to extremely high demand at Christmas our web shop is closed for the placing of orders from 2 weeks before Christmas day.

Where full payment is not received in clear funds prior to dispatch, and is late, Wick Farm Meats reserve the right to charge late payment interest under the late payment legislation if applicable. You agree to indemnify us against all loss, cost and expense incurred by us or our agent in obtaining payment from you in the event that we are unable to recover in full the price of any product ordered by you.

Privacy policy - How do we collect and use your data?

We hate spam and unsolicited mail and contact as much as you! Wick Farm Meats are committed to safeguarding the privacy and confidentiality of our customer data when you visit or place orders through www.wickfarmmeats.co.uk. Wick Farm Meats is not required to be registered under the Data Protection Act 1998, but all your data is held, collected and used in compliance with the Act. The type of data we will collect about you includes your name, address, phone number, email address, payment details and order content. We will never collect sensitive information about you without your explicit consent. More information on privacy can be found at www.dataprotection.gov.uk.

All customer data is collected and held in strict confidence. Unless you have provided us with express consent to do so, we never provide or sell your personally identifiable data to any third party, other than where we release it to a third party for the purposes of fulfilling your order or for credit control purposes.

Anonymous information may be collected from visitors to our website, for example, the number of visitors, which pages they visited and for how long. This may involve the use of “cookies” which would be stored in the browser. Depending on your browser settings information collected in this way can be used to identify you. You can usually modify your browser to prevent this happening.

The information we hold should be current and accurate. You can check the information we hold about you by emailing us. If you note any inaccuracies please let us know and we will update our records.

Intellectual Property including Copyright

All intellectual property rights in the website including the look and feel, graphics, text, photographs, images and these terms and conditions are reserved and © copyright of Wick farm meats or used under licence unless expressly stated otherwise..

Considerable time and costs have been invested in sourcing our quality images. You may only download the materials on the website for the purpose of completing your purchase. Any unauthorised use of our content, photographs and images by third parties will be referred to our lawyers for enforcement.

Technical issues

Wick Farm Meats aim to ensure that our website is fully operational and free from errors and that you receive uninterrupted enjoyment of the website. However, sometimes there will be technical issues beyond our control. We make every effort to ensure the accuracy and availability of the information displayed on the website, but we cannot be held responsible for losses which you may incur in reliance upon this information or availability.

Limit of liability

Wick Farm Meats liability to you shall be limited in contract and/or tort to the value of your order only.

Neither Wick Farm Meats nor our agents, affiliates, partners, employees or other representatives will be liable in contract, tort, negligence or otherwise for any loss or damage whatsoever arising from your use of our website and the placing of an order. We will not be liable under these express terms and conditions or by reason of any non-fraudulent representation or any implied warranty, condition or other term, or any duty at common law, or any tort, liable for any loss of profits or revenue, business, loss of goodwill or reputation, loss of anticipated savings, loss of data, loss or expenses payable by you to any third party or any indirect or consequential or special loss or damage.

You hereby agree to indemnify Wick Farm Meats and to keep us fully indemnified against all liabilities, actions, proceedings, debts, claims, judgments, demands, losses, damages, expenses and costs suffered by Wick farm meats in consequence of any act or omission by you in relation to these terms and conditions or of any breach of your obligations.

Nothing in these terms and conditions shall operate or is intended to operate to exclude our liability for death and personal injury arising as a result of our negligence.

Statutory rights

Your statutory rights remain unaffected by these terms and conditions.

Changes

These terms and conditions may be varied by us from time to time, but we will advise you of any changes which would apply to your next purchase by posting the changed terms and conditions on the website. If you do not wish to accept the new terms and conditions you should cease using our website. If you continue to do so, after the date on which the changes come into effect, your continued use will indicated your agreement to be bound by the new terms and conditions.

Governing law

Our terms and conditions are governed by English law, irrespective of where you are based.